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Verification & Sustainment
- How to perform a sustainment check (sustainment review)The check is due a set number of days after the verified result (90 by default). On Standardize and sustain → Sustainment check choose the result (Sustained, Partially sustained, Not sustained, Too early to tell, Review required), answer the recurrence, stability and control questions and Record the check. Not sustained reopens the case.
- How to standardize an improvementAfter a verified result choose Move to standardization. On Standardize and sustain add standardization items (process map version, procedure, training, control change, KPI update, standard work, knowledge, documentation, communication), linked to where the standard lives, and resolve each as Done or Not needed.
- How to verify an improvement (or review a CAPA's effectiveness)When every action is done or cancelled, choose Move to verification. On Verification (Effectiveness for a CAPA) choose the result against the criteria agreed before the change (Met, Partly met, Not met, Insufficient evidence), give the evidence and Record the result. Completing actions never records a result.
- Who can verify an improvement or close a CAPA? (Verified by the case lead)For a CAPA, the effectiveness reviewer and the person who closes it must differ from the lead, unless the workspace has one person or the lead also holds the reviewer (or approver) role; then it is allowed and shown as "Verified by the case lead". For other cases a different verifier is recommended.
- Why can't I close this improvement (and how do I close it)?Closure says why it cannot close yet. A quick win closes after its result is verified. An improvement case or CAPA closes after verification, standardization and a sustainment check: Sustained → Close as effective; a result that did not meet the criteria closes only as not effective with a reason and a follow-up.
- Why does my case say "Closed before the 90-day sustainment check"?The case was closed early by someone with the highest role on the process (its owner or lead, or an organization owner or administrator) before the sustainment check confirmed the result. The case and every report show the note permanently; "Closed without verified result" means it closed before verification.
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