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Step-by-step answers for PVology, written for what you are trying to do.
Subscriptions, billing & promotions
- How to add another PVology applicationOpen Menu → Billing → Applications, tick the applications you want under Add applications and choose Review and add. Check the price on Checkout and confirm.
- How to apply a promo codePromo codes are entered on the Checkout page only: type the code in the Promo code box and choose Apply. The summary then shows Applied: with the promotion and the discount.
- How to cancel your subscriptionOpen Menu → Billing, choose Cancel subscription, tick that you understand when it ends and choose Cancel at period end. You keep access until the end of the paid period and your data is kept.
- How to downgrade your plan or reduce usersOpen Menu → Billing → Plan, users & AI, choose the smaller plan, fewer Full Members or another billing cycle, choose Preview change and then Schedule this change. It takes effect at your renewal date.
- How to reactivate a cancelled or ended subscriptionBefore the end date, open Menu → Billing and choose Keep my subscription under Scheduled changes. After it has ended, choose Reactivate on Billing → Overview and confirm on Checkout.
- How to remove an application from your subscriptionOpen Menu → Billing → Applications and choose Remove at renewal next to the application. Access ends on your renewal date and its records are kept.
- How to see your plan, users and what you payOpen Menu → Billing. Overview shows your plan and status, applications, AI level, users or usage, what you pay, the renewal date and any scheduled changes.
- How to update billing details and payment methodsOpen Menu → Billing → Billing details, update the name, billing email, address, country code, tax/VAT number or purchase order reference and choose Save billing details. Payment cards are added during Checkout; changing or removing a saved card is not available yet.
- How to upgrade your plan, add users or add AI PlusOpen Menu → Billing → Plan, users & AI, choose the new plan, number of Full Members or billing cycle and choose Preview change, then Review and pay. To add AI Plus, choose Add AI Plus. On the free plan, choose Choose a plan in Billing.
- How to view and download an invoiceOpen Menu → Billing → Invoices and select the invoice number. On the invoice, choose Print or save as PDF to keep a copy.
- Why my promo code does not workCheckout shows the reason under the Promo code box, for example This code has expired. or This code applies to upgrades only. Each code has its own dates, plans, billing cycle, customer and usage rules.
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