Help Center
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Step-by-step answers for PVology, written for what you are trying to do.
Account & security
- How PVology keeps your account and data securePVology protects sign-in with strong passwords, optional or required two-step sign-in, session controls and security emails, keeps each workspace's data separate, and records security activity you can review.
- How to change your name and profile detailsOpen Menu → Profile, update your full name, role, profession, industry, interests or improvement objective and choose Save profile. Your email address cannot be changed there.
- How to reset a forgotten passwordOn Sign in choose Forgot password?, enter your email and choose Send reset link. Open the email within 1 hour and choose a new password.
- How to see where you are signed in and sign out other devicesOpen Menu → Security. Active sessions lists every signed-in browser and device; choose Sign out other sessions to end all of them except this one.
- How to set your time zone, date format and languageOpen Menu → Preferences, choose your Time zone, Date format, Time format and where PVology opens, then choose Save preferences. English is the only interface language for now.
- How to turn on two-step sign-inOpen Menu → Security, choose Set up two-factor authentication, confirm your password, scan the QR code with an authenticator app, enter the 6-digit code and save your recovery codes.
- Why can't I permanently delete a record or a user?PVology archives records instead of deleting them so history, audit, reports and links stay intact. People are deactivated rather than deleted, and their projects, reports, tickets and decisions stay with the organization. Permanent deletion is limited to PVology's Super Admin for content that is safe to remove.
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