How to follow, answer or reopen a support request
Short answer: Open Menu → Help & Support and select the case under Your requests. You can reply, confirm with This solved my issue, choose I still need help, reopen a closed request with a reply, and rate the support.
Verified for PVology 0.19.0 · updated 2026-10-06
Steps
- Open Menu → Help & Support. Your requests lists each Case, Subject, Status and when it was updated. Organization owners and administrators may see the organization's requests.
- Select the case number to see the full conversation.
- When PVology proposes an answer, choose This solved my issue, or describe what is still not working and choose I still need help to pass it to a support specialist.
- To add information, write in Your reply and choose Send reply.
- If PVology Support marked it resolved, choose Yes, it is resolved or No, reopen it.
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